FAQ

What format are the photos in?
All AUSTIN HEIGHTS SCHOOL IMAGE BANK photos are in JPG format.


Do you add photos on a regular basis?
Yes. We add photos as they are taken. Click on "Newest Photos" to see the latest photos that we have posted.


Can I submit photos to sell?
Right now the only photos that we sell are the ones taken by AUSTIN HEIGHTS SCHOOL  and it's students. In the future we may consider this.


Do you offer refunds?

Once your purchase is made we can not offer a refund. The reason for this policy is because we offer full access to our entire digital collection of photos and, as such, there is no way for our products to be returned. 


Are there any restrictions on my use of the AUSTIN HEIGHTS SCHOOL IMAGE BANK photos that I download?
Yes. While AUSTIN HEIGHTS SCHOOL IMAGE BANK offers great freedoms and a wide ranges of uses, we do not allow the redistribution of our photos, or allow the use of our photos within products that are mass distributed in any type of archive format.


If I purchase a subscription are there any other fees I will encounter when downloading from the site? 
No, an unlimited membership allows you full access to download any photos on our site at no extra charge.


Is account sharing allowed?
No, sharing an account is no different than distributing our materials to others. Individual accounts must be purchased by your friends and colleagues.


I bought a subscription, but it says I'm not activated, what do I do?
On rare occasions our merchant processors may not send the information of your transaction to our system, so your account may not be automatically activated. Therefore, if you have made a purchase of our yearly subscription and you are not able to access photos AUSTIN HEIGHTS SCHOOL IMAGE BANK using your details, send a support request.